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| Frequently Asked Questions |
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- Is ordering from you safe & secure?
- Which credit cards do you accept?
- Where do i find my download link after ordering mp3/FLAC?
- Can i return my order?
- What should I do if my goods were damaged in transit?
- Do you ship to my country?
- How long will it take for my order to arrive?
- How do I check the status of my order?
- Can i pay with Paypal?
- What do I do if the goods I ordered haven't arrived?
- Can I cancel my order after it's been submitted?
- Do you accept suggestions for new items?
- What are the shipping rates?
- What are the available download formats?
- How do I print the cover art for my digital download purchase?
- Is ordering from you safe & secure?
Yes it is! Our check-out page is located on Paypal's secured pages and Netpay's website which is secured with Thawte 128bit SSL Encryption. Netpay uses the latest technology to provide a secure way of transferring funds. For more details, go to www.netpay.com and www.paypal.com
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- Which credit cards do you accept?
We accept all credit cards issued by Visa, Mastercard and American Express.
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- Where do i find my download link after ordering mp3/FLAC?
Your download link doesn’t appear immediately after your purchase but only after your credit card has been charged manually (you will be notified via email by Netpay). Next you’ll get an email saying “New status: Download Now Available”, This means that your download link is waiting for you in our store within your latest order info in “your account”.
You can login to “your account” at any point and re-download your songs or albums (links expire after a week, or 5 downloads)
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- Can i return my order?
We offer a money back guarantee on all our products, excluding downloadable products. If you buy anything and decide that you don’t want it all you have to do is contact us with your order information and then send the item back to us in mint condition and we’ll refund you the cost of the items. Please read our full "shipping & returns" policy.
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- What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit.
If you discover something in your order is damaged you should email us and explain the situation.
We will arrange for replacements to be sent out to you and instruct you on what to do with the damaged ones.
Do not send the damaged items back without having contacted us first.
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- Do you ship to my country?
Yes, we ship globally.
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- How long will it take for my order to arrive?
Most orders are dispatched within one to five working days. Once your order has been dispatched it takes up to a week to be delivered to European addresses (incl. Israel) and up to two or three weeks for all other countries. Please visit "Shipping & Returns" for more information.
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- How do I check the status of my order?
Login to "Your Account" link located at the top of the page. The current status of your order is located next to your order number.
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- Can i pay with Paypal?
Yes
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- What do I do if the goods I ordered haven't arrived?
The first thing you should do if the goods haven't arrived even though we've emailed you telling you they've been sent, is to contact your local postal delivery office to see if they are holding your goods for you. If the postal delivery office hasn't been able to help you, email us and we will investigate the matter for you.
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- Can I cancel my order after it's been submitted?
If you wish to cancel an order you've placed please send us an email, we will arrange to cancel the order and refund you any money you've paid. You can only cancel an order prior to it being dispatched. You can also cancel a download order if you haven't used your download link.
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- Do you accept suggestions for new items?
Yes! the main idea behind this Online Store is to be able to produce our stuff ourselves and have direct communication with our fans, please send us an email if you have any interesting ideas.
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- What are the shipping rates?
Shipping rates will be shown in full before you confirm your order.
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- What are the available download formats?
Single tracks are available on mp3 format. Some tracks are available on FLAC format as well. Full albums are mp3/FLAC compressed into a ZIP file.
The lowest mp3 bit rate we offer is 256Kbps, the highest is 320Kbps (There's almost no difference between 320Kbps and CD quality).
FLAC format is exact CD quality but unplayable in iTunes and Windows Media Player, read more about FLAC Lossless here: http://en.wikipedia.org/wiki/Flac
All files are DRM free, so you can burn as many copies as you want, for your own personal use, and play them with almost any audio application.
If you need any help extracting the ZIP file, go here: www.jviewz.com/extract-zip.pdf
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- How do I print the cover art for my digital download purchase?
When artwork is available, it's provided in the downloaded zip file. Below you will find some tips to help you access and print the artwork.
Access Help:
The artwork for a download product is presented in a PDF file format. You will need to make sure that you have the most recent version of Adobe Acrobat Reader installed on your computer. Acrobat Reader is available for free download at www.adobe.com.
Tips for printing:
In the Adobe Acrobat Reader, make sure you set the “Page Scaling” to “None” under the “Print” menu. The default setting will shrink the image and misalign your artwork.
It is possible that different printers will format the images differently. We recommend printing a test page on regular paper to see how your printer processes the image.
It is common for a piece of paper to be slightly skewed when being fed into the printer. The images are designed to print with bleed over to accommodate for slight variations.
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